Adrian Salom Sempere

In this role I became the go-to person when things got complicated. I handled escalated issues from the first-line team, worked directly with users, and kept the company’s systems running smoothly every day. My focus was not only fixing problems quickly but also preventing them and making sure everything was secure and reliable.

What I did:

• Solved advanced technical issues with hardware, software, and networking, often under time pressure.
• Looked after Windows and Linux servers — from user accounts to updates and troubleshooting.
• Helped keep the network safe and stable by managing switches, firewalls, and VPNs.
• Applied updates and security patches so systems stayed protected against vulnerabilities.
• Maintained virtual servers (VMware/Hyper-V), making sure the business could scale and stay online.
• Set up and tested backup systems to avoid downtime in case of failures.
• Monitored performance and spotted issues before they became problems.
• Worked with the security team to strengthen policies and prepare for audits.
• Supported colleagues by sharing knowledge and helping newer technicians grow.

Highlights:

• Kept systems highly available and reliable, which helped the company stay productive.
• Reduced downtime by anticipating issues and improving response processes.
• Built a reputation as someone who could be trusted to handle complex challenges calmly and effectively.

Based at the Ceramics Museum of Valencia, Spain & the Refugee Support Center of Mislata, Valencia, Spain

In this role I worked on-site at two locations managed under a contract between Sermicro and the Spanish Ministry. My main responsibility was to provide daily IT support for staff, ensuring their systems remained functional. When issues exceeded my scope, I coordinated directly with the Ministry’s central IT department.

What I did:

• Delivered first-line technical support for employees at both sites (hardware, software, printers, and network connectivity).
• Troubleshot and resolved everyday problems such as login issues, configuration errors, and software malfunctions.
• Escalated larger or critical incidents to the Ministry’s IT department, acting as the link between users and central support.
• Assisted staff with limited technical knowledge, explaining solutions in simple terms.
• Managed time effectively by alternating workdays between two very different environments with distinct needs.

Highlights:

• Developed strong communication skills by being the first point of contact for IT-related problems.
• Gained hands-on experience with government IT systems and processes.
• Strengthened adaptability, working in both a cultural institution and a social service center.
• Built the foundation for advancing to more technical responsibilities in Level 2 support.

Based at the Ceramics Museum of Valencia, Spain & the Refugee Support Center of Mislata, Valencia, Spain

In this role I worked on-site at two locations managed under a contract between Sermicro and the Spanish Ministry. My main responsibility was to provide daily IT support for staff, ensuring their systems remained functional. When issues exceeded my scope, I coordinated directly with the Ministry’s central IT department.

What I did:

• Delivered first-line technical support for employees at both sites (hardware, software, printers, and network connectivity).
• Troubleshot and resolved everyday problems such as login issues, configuration errors, and software malfunctions.
• Escalated larger or critical incidents to the Ministry’s IT department, acting as the link between users and central support.
• Assisted staff with limited technical knowledge, explaining solutions in simple terms.
• Managed time effectively by alternating workdays between two very different environments with distinct needs.

Highlights:

• Developed strong communication skills by being the first point of contact for IT-related problems.
• Gained hands-on experience with government IT systems and processes.
• Strengthened adaptability, working in both a cultural institution and a social service center.
• Built the foundation for advancing to more technical responsibilities in Level 2 support.